1. Protecting Your Privacy

2. What Personal Data We Use And Why We Use It

2.1   In this Section 2 we have set out:

(a)   the general categories of personal data that we may process;

(b)   in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)   the purposes for which we may process personal data; and

(d)   the legal bases of the processing.

2.2   We may process your account data (“account data“). The account data may include your name and email address. The source of the account data is [you or your employer]. The account data may be processed for the purposes of operating our business, providing our services, ensuring the security of our business and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is [consent] OR our legitimate interests, namely the proper administration of our business and services OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.3   We may process your personal data that are provided in the course of the use of our services (“service data“). The service data may include Name, email address, phone number, job title/position/role. The source of the service data is [you or your employer]. The service data may be processed for the purposes of operating our business, providing our services, ensuring the security of our business and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is [consent] OR our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.5   We may process information that you post for publication on our systems or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our business and services. The legal basis for this processing is [consent] OR our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.5   We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is [consent] OR our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.6   We may process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is [you or your employer]. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is [consent] OR our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.7   We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our business and services.

2.8   We may process information that you provide to us for the purpose of subscribing to our email notifications and postal correspondence (“notification data“). The notification data may be processed for the purposes of sending you the relevant email notifications and/or post. The legal basis for this processing is [consent] OR our legitimate interests.

2.9 We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.10 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.11 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.12 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another person.

2.13 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

3.1   We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Information about our group of companies can be found at  http://www.saacke.com .

3.2   We may disclose your personal data to a member of our group of 3 ^rd party companies (this means our printers, our Training partners and partnership companies) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

3.3   We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.4   Financial transactions relating to our business and services are OR may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4.How long we keep your data for

4.1   This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

4.2   Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

4.3   In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained.

4.4   Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

5.Policy Updates

5.1   We may update this policy from time to time by publishing a new version on our website.

5.2   You should check this page occasionally to ensure you are happy with any changes to this policy.

5.3   We may notify you of any significant changes to this policy by email.

6.What rights you have over
your data

6.1   In this Section 6, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

6.2   Your principal rights under data protection law are:

(a)   the right to access;

(b)   the right to rectification;

(c)   the right to erasure;

(d)   the right to restrict processing;

(e)   the right to object to processing;

(f)   the right to data portability;

(g)   the right to complain to a supervisory authority; and

(h)   the right to withdraw consent.

6.3   You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

6.4   You have the right to have any inaccurate personal data about you rectified and taking into account the purposes of the processing, to have any incomplete personal data about you completed.

6.5   In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

6.6   In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

6.7   You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

6.8   You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

6.9   To the extent that the legal basis for our processing of your personal data is:

(a)   consent; or

(b)   that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

6.10 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

6.11 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

6.12 You may exercise any of your rights in relation to your personal data by written notice to us OR by email, in addition to the other methods specified in this Section 6.

7.Who we are

7.1   Our website is owned and operated by SAACKE GmbH.

7.2   We are registered in England and Wales under registration number 7184556, and our registered office is at:

Langstone Park
Langstone Road
Havant
Hampshire
PO9 1SA

7.3   Our principal place of business is at:

Langstone Park
Langstone Road
Havant
Hampshire
PO9 1SA

7.4   You can contact us:

(a)   by post, to the postal address given above.

(b)   using our website contact form.

(c)   by telephone, on the contact number published on our website.

(d)   by email, using the email address published on our website.

8.Data Compliance Manager

8.1   Our data compliance manager’s contact details are:

Jose de Almeida (Managing Director)
SAACKE Combustion Services Limited
email: jdealmeida@saacke.co.uk
Phone: 02392 333810

9.How we protect your

personal data 

9.1 The Company has taken the following steps to protect the personal data of relevant individuals, which it holds or to which it has access:

9.2      It appoints or employs employees with specific responsibilities for:

1. the processing and controlling of data
2. the comprehensive reviewing and auditing of its data protection systems and procedures
3. overviewing the effectiveness and integrity of all the data that must be protected.

9.3         There are clear lines of responsibility and accountability for these different roles.

1. it provides information to its customers and suppliers on their data protection rights, how it uses their personal data, and how it protects it. The information includes the actions relevant individuals can take if they think that their data has been compromised in any way
2. it can account for all personal data it holds, where it comes from, who it is shared with and also, who it might be shared with
3. it carries out risk assessments as part of its reviewing activities to identify any vulnerabilities in its personal data handling and processing, and to take measures to reduce the risks of mishandling and potential breaches of data security. The procedure includes an assessment of the impact of both use and potential misuse of personal data in and by the Company
4. it recognises the importance of seeking individuals’ consent for obtaining, recording, using, sharing, storing and retaining their personal data, and regularly reviews its procedures for doing so, including the audit trails that are needed and are followed for all consent decisions. The Company understands that consent must be freely given, specific, informed and unambiguous. The Company will seek consent on a specific and individual basis where appropriate. Full information will be given regarding the activities about which consent is sought. Relevant individuals have the absolute and unimpeded right to withdraw that consent at any time
5. it has the appropriate mechanisms for detecting, reporting and investigating suspected or actual personal data breaches, including security breaches. It is aware of its duty to report significant breaches that cause significant harm to the affected individuals to the Information Commissioner, and is aware of the possible consequences
6. it is aware of the implications international transfer of personal data internationally.